Hi,Last fall I finished a corporate AMP for City of Guelph where we did include the IT assets in the plan.
The IT staff provided me an inventory of hardware assets - counts of PCs, servers, monitors etc. This was straightforward to analyze - each IT asset type was given a lifecycle (typically 5 years) and a total value for the group of like types. So it was relatively easy to predict a capital cost cycle for IT hardwareWe also worked on software. A couple things came to light in this exercise:1) the annual licencing fees for different software products are significant, and were considered as an annual operating cost.2) predicting the useful lifecycle of software was difficult because of how fast changes occur in the software world. What is working today may last another few years, or it may be replaced for some reason next year, making predicting the capital costs of purchasing the software hard to do. In the end we included a rough estimate for new software per year, without specifying what specific product it would be.We didn't worry about tracking time spent by IT staff answering trouble calls... I think that would be far too difficult an exercise. The annual costs for staff on the helpdesk are included in their annual budgets and we did not carry those labour costs in the AMP.Hope this helps,
Analyst, Corporate Asset ManagementCity of Guelph